Refund Policy

Food and Beverage Refund Policy

At Blackout Catering, we are dedicated to providing high-quality food and beverage products that meet customer expectations and comply with the Australian Consumer Law (ACL) as outlined by the Australian Competition and Consumer Commission (ACCC).
 
Quality Assurance:
We take every measure to ensure the quality and freshness of our food and beverage items. If you believe a product you have purchased is of unsatisfactory quality or does not match its description, please contact us within 3 days of receiving purchase.
 
Refunds for Faulty or Defective Items:
If the purchased food or beverage item is found to be faulty, defective, or not as described, we will provide a full refund or exchange. Please provide proof of purchase, and our customer service team will guide you through the process.
 
Change of Mind Refunds:
For hygiene and safety reasons, we are unable to offer refunds or exchanges for change of mind related to food and beverage items. If you have any concerns about the quality of the product, please contact us within the specified timeframe.
 
How to Initiate a Refund:
To initiate a refund request, please contact our customer service team at [email protected] or on 0421636261. We may require photographs or other relevant information to assess the issue and process your request.
 
Exceptions:
Please note that this policy does not cover refunds for items that have been consumed or altered after purchase. Additionally, we do not offer refunds for items that were purchased on sale or at a discounted price.
 
Our food and beverage refund policy is designed to uphold ACCC standards and provide a fair and transparent process for our customers. If you have any questions or concerns about our policy, please don't hesitate to reach out to our customer service team for assistance.